financial services

Financial services

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November 2020

Bold choices ahead – transforming banks to win

Banks should become the economic lever corporations and consumers need to survive the pandemic

Financial services
November 2019

Beyond cost efficiencies in shared service centers

Alternative focus to maximize shared service center value generation

Financial services, Operations management
November 2018

Open banking: The beginning of a new era

Due to digital disruption, an important dichotomy erupts: banks have more interaction with customers than ever, but customers have many more choices to fulfill their financial needs. As customers prefer choices and experience over being locked into single suppliers, banks need to transform into...
Financial services
March 2018

Loss prevention framework for insurance companies

An innovative approach to measuring and controlling risk

Innovative, homogenous and structured risk valuation approaches have played a unique role in reducing risk exposure and uncertainty surrounding insurance companies. However, market resilience, lack of information and specialty business require a tune-up in subjective and swung risk valuations. A...
Financial services, Strategy, Organization & transformation, Risk
September 2017

Innovation in the Indian life insurance industry

Improving customer retention through predictive analytics

Predictive analytics provides the necessary tools to Indian life insurance companies to improve customer retention, optimize business processes and improve profitability.In India, there are 24 life insurance companies. Life Insurance Corporation of India (LIC), a Government of India-owned...
Financial services, Strategy, Organization & transformation
May 2016

Setting objectives and measuring digitalization in

It’s time to re-examine the facts and adjust the course

Financial companies are investing in digitalization to improve operational costs and meet client expectations, but few can claim success. In this viewpoint we argue that a vast majority of companies seem to have started digitalizing themselves aimlessly, with no clear objectives of how they want to...
Financial services, Digital company transformation
March 2015

Convergence of banking and telecoms

Will digitalization encourage cooperation?

Telecom operators and retail banks have been converging for years. As remaining barriers vanish and extrinsic factors push further convergence, banks will see increasing competition from telecom operators, which will aggressively enter into financial services, especially in transactional lines of...
Financial services, Telecommunications, Information technology, Media & Electronics (TIME)
February 2014

Money's not all banks buy

Strategic Supplier Management for Financial Services Organisations

Purchasing, as a rule, is not part of a bank or insurance company’s core business. As a result, financial services organisations often underestimate both the risks associated with purchasing and the advantages of managing suppliers and product groups in a systematic way. Strategic management of...
Financial services, Operations management
October 2011

Sleeker by Design

Cost-efficiency in the insurance industry

A survey conducted by Arthur D. Little ranks 50 major European insurance companies on cost-efficiency and takes a closer look at the strategies adopted by these top performers to achieve their high-ranking positions.
Financial services
October 2011

@Banks: Stay Tuned With Your Customers

How Smart Financial Institutions Exploit the Communication Advantage

Two main ways could be undertaken: differentiate and renew value proposition with innovative services and products and make customers and their needs the focal point of the business model.Banks can effectively achieve these challenging targets implementing an innovative communication model that...
Financial services